Privacy | Teachrelief

Privacy Policy

TeachRelief Coach — operated by Voyedge Pty Ltd (ABN 81 632 924 415)
Last updated: 26 June 2025

🔹 Who We Are

TeachRelief Coach is a digital learning-support service delivered via AI-assisted tools. The service is operated by Voyedge Pty Ltd, an Australian-registered company.

🔹 What This Policy Covers

This Privacy Policy explains how we collect, use, disclose and protect your personal data. It applies to all users of:
• Our websites (e.g. www.teachrelief.com.au)
• Our onboarding forms, support systems and AI tools
• All related interactions, whether in Australia or overseas

🔹 Types of Data We Collect

📌 Personal data you provide:
• Parent name, email, phone
• Student first name, year level, learning info
• Optional uploads (school reports, diagnostic notes)

💳 Payment & billing data:
• Processed securely via Stripe (we never store full card details)

🖥️ Technical data:
• IP address, browser type, device info, usage metrics (via Google Analytics / Meta Pixel)

🤖 AI usage data:
• Learning input/output shared with our AI assistant (via OpenAI API)

🔹 Purpose of Data Collection

We process your data to:

Configure and optimise your child’s personalised AI tutor
Deliver educational support and content
Manage subscriptions, billing and account messages
Analyse usage trends to improve the service
Comply with legal and regulatory obligations

🔹 Legal Bases (EU/UK — GDPR)

For users in the EU or UK, we rely on the following bases:

📄 Contractual necessity (delivering the service)
✅ Consent (optional uploads, marketing emails)
🔍 Legitimate interest (product improvement, fraud prevention)
⚖️ Legal obligation (tax records, compliance)

You may withdraw consent at any time by emailing: info@teachrelief.com.au

🔹 How We Store and Protect Your Data

🔐 Encrypted storage (at rest & in transit)
🧑‍💼 Role-based access controls for staff/contractors
☁️ Secure AWS or comparable cloud infrastructure (data may reside in AU, US or EU)

We retain data only as long as required for service delivery or legal reasons.

🔹 Sharing and Third-Party Processors

We never sell or rent your data.
We share limited data with trusted partners:

• OpenAI (USA): Generate AI tutor responses
• Stripe: Secure payment processing
• Google & Meta: Site analytics and ad attribution
• Email/support tools: Service emails and support ticketing

🔹 Your Rights

🇦🇺 Australian users (Privacy Act 1988) may request access, correction or deletion of their data.
🇪🇺 EU/UK users (GDPR) may also request portability, object to processing, or lodge a complaint with their local supervisory authority.

📧 To exercise any right, email: info@teachrelief.com.au

🔹 Use of AI / OpenAI Services

TeachRelief Coach uses the OpenAI API (e.g. GPT‑4) to provide personalised learning support.
Only the minimum necessary data is sent. Chats are not public and are not used to train OpenAI models.

🔹 Cookies & Tracking

We use cookies for:
• Site performance and analytics
• Ad conversion tracking

You can disable cookies in your browser and still access core services.

🔹 Children’s Privacy

The service is parent-led.
We do not knowingly collect data directly from children under 13.

🔹 Contact Us

Voyedge Pty Ltd
📧 Email: info@teachrelief.com.au